Information We Collect

Running a link building business means we need certain information to do our job well. Here's what we typically gather and why it matters:

Information You Provide Directly

When you reach out or work with us, you share details that help us serve you better:

• Contact Information: Your name, email address, phone number, and company details help us communicate effectively
• Business Details: Website URLs, industry information, and target audience data guide our strategy
• Project Requirements: Your goals, preferred link types, and budget considerations shape our approach
• Payment Information: Billing details and transaction records (processed securely through third-party providers)
• Communication Records: Emails, messages, and conversation history that document our working relationship

Information Collected Automatically

Like most websites, ours gathers some technical data to function properly and improve over time:

• Usage Data: Pages visited, time spent, and navigation patterns on our website
• Device Information: Browser type, operating system, IP address, and screen resolution
• Location Data: General geographic location based on IP address (not precise tracking)
• Cookie Data: Small files that remember your preferences and help our site work smoothly

How We Use Your Information

Every piece of data we collect serves a specific purpose. We're not gathering information just to have it sitting around:

We analyze website performance data to understand what content resonates and where visitors struggle. This helps us create a better experience for everyone who visits.

Data Sharing and Third Parties

Sometimes we need to share information with partners who help us run our business. But we're selective about who we work with and what we share:

Service Providers We Work With

• Payment Processors: Secure platforms that handle transactions (they never see more than necessary)
• Email Services: Tools that help us send newsletters and updates professionally
• Cloud Storage: Secure servers where we store project files and communication records
• Analytics Platforms: Services that help us understand website traffic and user behavior
• Customer Support Tools: Systems that help us respond to inquiries efficiently

All our vendors sign agreements requiring them to protect your data and use it only for specified purposes. We don't partner with anyone who doesn't take security seriously.

Legal Requirements

There are situations where we must share information:

• When required by Thai law or legal process
• To protect our rights, property, or safety
• To prevent fraud or security threats
• In connection with a business transfer or acquisition

Your Rights Under Thai Law

Thailand's Personal Data Protection Act (PDPA) gives you substantial control over your information. Here's what you can actually do:

To exercise these rights, send an email to our team with your request. We'll verify your identity and respond within the timeframe required by law. There's no fee unless your request is clearly excessive or repetitive.

Security Measures

Protecting your data isn't just a legal requirement for us—it's fundamental to how we operate. We've implemented multiple layers of security:

Technical Safeguards

• All data transmissions use industry-standard SSL/TLS encryption
• Databases are encrypted both at rest and in transit
• Regular security audits and vulnerability assessments
• Automated monitoring for suspicious activity
• Multi-factor authentication for internal access

Organizational Measures

• Only authorized staff can access client data, and only when necessary
• All team members sign confidentiality agreements
• Regular training on data protection and security best practices
• Documented procedures for handling data breaches
• Annual reviews of our security policies

Despite our best efforts, no system is completely impenetrable. If a breach occurs, we'll notify affected individuals and relevant authorities as required by Thai law.

Data Retention

We don't keep information longer than necessary. Here's our general approach:

• Active Client Data: Retained throughout our business relationship and for a reasonable period after
• Financial Records: Kept for 7 years as required by Thai tax law
• Marketing Data: Stored until you unsubscribe or request deletion
• Website Analytics: Typically retained for 26 months, then deleted
• Communication Records: Kept for 3 years to reference past discussions if needed

When data reaches the end of its retention period, we securely delete or anonymize it. Some information may be kept longer if required for legal compliance, dispute resolution, or enforcing our agreements.

International Data Transfers

Our primary operations are in Thailand, but some service providers we use have servers in other countries. When we transfer data internationally, we ensure adequate protection through:

• Standard contractual clauses approved by data protection authorities
• Working only with vendors who maintain strong security standards
• Regular assessment of transfer mechanisms to ensure compliance
• Documentation of all international data flows

If you have concerns about where your data is stored or processed, contact us and we'll provide specific details about your information.

Cookies and Tracking

Our website uses cookies—small text files stored on your device. They help the site function properly and give us insights into how people use it.

Types of Cookies We Use

• Essential Cookies: Required for the website to work (login sessions, security features)
• Analytics Cookies: Help us understand visitor behavior and improve user experience
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Track effectiveness of our promotional campaigns (only with your consent)

You can control cookie settings through your browser. Keep in mind that disabling certain cookies may affect website functionality. Most browsers accept cookies automatically, but you can modify your settings to decline them.

Children's Privacy

Our services aren't designed for anyone under 18. We don't knowingly collect personal information from minors. If we discover we've inadvertently gathered data from someone underage, we'll delete it immediately.

Parents or guardians who believe we may have information about a child should contact us right away so we can address the situation.

Changes to This Policy

Privacy regulations and our business practices evolve. When we update this policy, we'll post the revised version with a new "Last Updated" date. Significant changes will be communicated via email to active clients.

We recommend reviewing this page periodically to stay informed about how we protect your information. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Complaints and Concerns

If you're unhappy with how we've handled your data, please tell us first. We take complaints seriously and will investigate thoroughly.

Can't resolve the issue with us directly? You have the right to lodge a complaint with the Personal Data Protection Committee (PDPC) in Thailand. They're the supervisory authority for data protection matters.